Return Policy

1. Overview

At Viyoni Manufacturing and Services Private Limited, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a straightforward return policy to make your shopping experience as convenient as possible. Please read this policy carefully to understand the return and refund process.

2. Return Eligibility

2.1. General Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be in its original condition, unused, and in the original packaging.
• The return request should be initiated within [X] days from the date of purchase or delivery, as specified on the product page or invoice.
• The item is not listed in the "Non-Returnable Items" section (see section 3 below).

2.2. Non-Returnable Items

The following items are typically non-returnable:

• Perishable goods, such as food and flowers.
• Personal care and hygiene products.
• Intimate or sanitary items.
• Downloadable software or digital products.
• Items with broken seals, tampered packaging, or missing parts not due to our error.

3. Return Process

To initiate a return, follow these steps:

• Contact our Customer Support team at [insert contact details] to request a return authorization. Please provide your order number and reason for the return.
• Our team will review your request and provide you with further instructions.
• Ensure the product is securely packaged, including all original accessories and documentation.
• Ship the item to the address provided by our Customer Support team. Please note that return shipping costs are typically the responsibility of the customer.

4. Refund Process

Upon receiving and inspecting the returned item, we will process your refund as follows:

• If the return is approved, a refund will be initiated to your original payment method within [X] business days. The exact timeframe may vary based on your payment provider's policies.
• Refunds will typically cover the cost of the item minus any restocking fees, shipping charges, or other non-refundable expenses.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process (as outlined in section 3) and place a new order for the desired item.

Shipping Policy

1.Order Processing Time:

Orders are processed within 1-2 business days of payment confirmation.

Custom or made-to-order items may require additional processing time.

2. Shipping Methods:

We offer standard and expedited shipping options.

3.Shipping Rates:

Rates are based on product weight, shipping destination, and chosen method.

Customers can view shipping costs during the checkout process.

4.Domestic and International Shipping:

We provide both domestic and international shipping.

International customers are responsible for customs duties, taxes, or fees.

5.Tracking and Delivery:

Customers receive a shipping confirmation email with tracking information.

Estimated delivery times vary; unforeseen delays may occur.

For any inquiries, contact our customer service at https://viyonimart.in/

Thank you for choosing Viyoni Manufacturing and Services Private Limited!

6.Contact Us

If you have any questions or concerns regarding our Return Policy, please contact our Customer Support team at [insert contact details].

This Return Policy is a template. Customize it to fit your specific return and refund policies, taking into account applicable laws and regulations in your jurisdiction. It's essential to provide clear and concise information to ensure a smooth and transparent return process for your customers.