Cancellation Policy

1. Overview

At Viyoni Manufacturing and Services Private Limited, we understand that sometimes circumstances change, and you may need to cancel your order. We aim to make this process as straightforward as possible. Please read our Cancellation Policy to understand the guidelines and procedures.

2. Order Cancellation

2.1. Eligible Orders

Most orders are eligible for cancellation, but certain conditions apply:

• The cancellation request must be made within [X] hours of placing the order or before the order is processed for shipment. You can check your order's status by logging into your account or contacting our Customer Support team at [insert contact details].
• Orders for personalized, made-to-order, or perishable items may not be cancellable once the production or preparation process has started.
• Cancellation may not be possible for orders that have already been shipped. In such cases, please refer to our Return Policy.

2.2. How to Request Cancellation

To request an order cancellation, follow these steps:

• Contact our Customer Support team at [insert contact details] as soon as possible.
• Provide your order number and a brief explanation of the reason for cancellation.
• Our team will review your request and provide further instructions.

2.3. Refund for Cancelled Orders

If your order is successfully cancelled, a refund will be processed to your original payment method within [X] business days. Please note that the exact time it takes to receive the refund may vary based on your payment provider's policies.

3. Non-Cancellable Orders

Certain items or orders may not be eligible for cancellation. These typically include:

• Personalized or custom-made products that are already in production.
• Perishable goods, such as food and flowers.
• Digital or downloadable products.

4. Contact Us

If you have any questions or concerns regarding our Cancellation Policy, please contact our Customer Support team at [insert contact details].

This Cancellation Policy is a template. Customize it to fit your specific cancellation procedures and policies, taking into account applicable laws and regulations in your jurisdiction. Providing clear and concise information will help your customers understand the cancellation process and expectations.