Refund and Cancellation Policy

Welcome to Viyoni Manufacturing and Services Private Limited . We aim to provide you with the best possible shopping experience. This Refund and Cancellation Policy outlines the terms and conditions related to refunds, cancellations, and returns for products purchased from www.viyonimart.in (the “Site”). Please review this policy to understand your rights and responsibilities as a customer.

1. Cancellation of Orders

• You have the right to cancel your order within [2] Day of placing it. To request a cancellation, please contact our customer service team as soon as possible at [email viyonimart@gmail.com And phone + +91 9612745000]. We will make every effort to accommodate your request if your order has not yet been processed for shipping.
• Once an order is processed for shipping, it cannot be canceled. Please review your order carefully before completing your purchase.

2. Refunds

• We strive to provide high-quality products, and your satisfaction is important to us. If you receive a product that is damaged, defective, or not as described, please contact our customer service within [2] days of receiving the item to request a return and refund.
• To be eligible for a refund, the product must be returned in its original condition, including all original packaging and accessories.
• Refunds will be processed within [2] business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.

3. Return Shipping

If you need to return a product, please contact our customer service team for instructions on how to proceed. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., sending the wrong item).

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different size or color, you must return the original item for a refund and place a new order for the desired item.

5. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Items that have been used, damaged, or altered by the customer.
• Items returned without their original packaging and accessories.
• Products marked as “Final Sale” or “Non-Returnable.”

6. Contact Us

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact our customer service team at [contact email or phone number]. We are here to assist you and ensure a seamless shopping experience.

Thank you for choosing Viyoni Manufacturing and Services Private Limited. We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.